Terms of Service
The agreement between you and Hemli Tours when you use this site. Last updated 10 September 2026.
1. Who we are and what we do
Hemli Tours operates private tours and chauffeur-driven transport in Sri Lanka, and runs a marketplace where verified local suppliers list vehicles, tours and equipment for hire. Bookings made through the marketplace are contracts between you and the supplier named on the booking; Hemli Tours facilitates the booking and takes a commission from the supplier.
2. Accounts
- You must be at least 18 to create an account. Keep your password private; you are responsible for activity on your account.
- Your e-mail address is your identity on the site and cannot be changed after registration.
- You may sign in with Google, Facebook, Apple or X. Those services have their own terms; we receive only your name, e-mail and profile photo.
- We may suspend an account that breaks these terms, abuses suppliers or staff, or attempts to defeat the site’s security.
3. Enquiries, quotes and bookings
- Tour packages and day tours are priced on enquiry. A quote is firm once we confirm it in writing; the quoted price is the price you pay.
- Vehicle and equipment hire bookings show the rate, any driver or delivery charges and any refundable deposit before you confirm.
- Payment terms (on handover, deposit, or bank transfer) are stated on each booking or quote.
- Cancellations and changes follow the terms stated on the quote or booking. Where none are stated, cancellations 48 hours or more before the start are refunded in full less any non-recoverable costs.
4. Suppliers
- Suppliers must hold valid business registration and, where applicable, tourism-board or transport licences, and must keep their listings accurate.
- Listings go public only after Hemli Tours approves the application. Approval may be withdrawn for inaccurate listings, poor service or breaches of law.
- Commission rates are shown in the Supplier Space and may be changed with notice.
5. Your responsibilities
Provide accurate details, hold valid travel documents and insurance, follow local laws and the reasonable instructions of drivers and guides, and treat vehicles and equipment with care. Damage beyond normal wear may be charged.
6. Our responsibilities and limits
We take reasonable care in selecting suppliers and planning trips. We are not liable for events outside our control — weather, road closures, strikes, illness, or the acts of third parties — beyond re-arranging or refunding the affected service. Nothing here limits liability that cannot be limited by law.
7. Content and privacy
The site’s text, photography and design belong to Hemli Tours or their owners and may not be reused without permission. Reviews you post may be shown on the site. How we handle personal information is described in our Privacy Policy.
8. Changes and contact
We may update these terms; the date above shows the current version. Continued use after a change means you accept it. Questions: hemlitours@gmail.com.
9. Governing law
These terms are governed by the laws of Sri Lanka, and disputes are subject to the courts of Sri Lanka.